Shipping policy

Last Updated: September 1, 2026

Welcome to Azelle.shop. We are committed to providing a simple and reliable shipping experience for every order.

Please read the information below to understand how shipping and delivery work when shopping with us.

1. Shipping Destinations

We currently ship orders to:

🇺🇸 United States
🇬🇧 United Kingdom

If your country is not available at checkout, we are currently unable to ship there.

2. Free Shipping

✨ Free shipping is available on all orders shipped to the United States and United Kingdom.

There are no additional standard shipping charges at checkout for eligible destinations.

3. Processing Time

Orders are generally processed and prepared for shipment after your order has been successfully placed.

Please allow approximately 1–3 business days for order processing before your package is shipped.

Processing times may occasionally be longer during:

Holidays
Major sales events
New product launches
Unexpected increases in order volume

We appreciate your patience during these periods.

4. Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

🇺🇸 United States

Approximately 5–8 business days

🇬🇧 United Kingdom

Approximately 5–8 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, customs procedures, and other circumstances outside our control.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Tracking updates may take some time to appear after the package has been handed over to the carrier.

If your tracking information does not update immediately, please allow some additional time for the carrier's system to register the shipment.

6. Delivery Delays

While we work to ensure your order arrives within the estimated delivery window, delays can occasionally occur.

Azelle.shop is not responsible for delays caused by circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Carrier delays
Customs processing
Public holidays
Incorrect or incomplete shipping information
Transportation disruptions
Unexpected logistical issues

If your order is delayed, we recommend checking the tracking information provided with your shipping confirmation.

7. Incorrect Shipping Address

Please carefully check your shipping address before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Azelle.shop is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping arrangements may be required before the order can be resent.

8. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Azelle.shop is generally not responsible for packages that are lost or stolen after delivery.

If you believe your package has been stolen or cannot be located, please:

Check around your delivery location.
Ask household members or neighbors if they received the package.
Check with the shipping carrier using your tracking number.
Contact us if you still need assistance.

We will do our best to help you investigate the situation.

9. Customs, Duties & Taxes

For international shipments, customs duties, taxes, or other fees may apply depending on the destination and local regulations.

If any customs duties, import taxes, or other government charges are imposed on your order, these charges may be the responsibility of the customer.

Azelle.shop does not control customs fees and cannot guarantee whether additional charges will be applied to your order.

10. Multiple Items in One Order

Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information.

You will not be charged additional standard shipping fees for split shipments when free shipping applies.

11. Shipping Confirmation

After your order has been shipped, we may send a shipping confirmation to the email address provided during checkout.

Please make sure your email address is entered correctly when placing your order.

If you do not receive an order or shipping confirmation, please check your spam or junk folder first.

12. Delivery Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will attempt to accommodate your request before the order is processed or shipped. However, we cannot guarantee that an address change will be possible after fulfillment has begun.